Return Policy

Voilà la Return & Refund Policy complète avec la section digital mzada fiha:

RETURN & REFUND POLICY Effective Date: October 30, 2025

At Baskelle, we are committed to ensuring 100% customer satisfaction. If you are not completely satisfied with your order, we're here to help.

30-Day Return Window You have 30 days from the date you receive your item to initiate a return.

How to Initiate a Return To begin the return process, please contact us at contact@baskelle.com. Our customer service team will provide you with detailed instructions on how and where to send your return.

Return Conditions

Items must be unused, unworn, and in their original condition

Items must be in their original packaging with all tags attached

Return shipping costs are the responsibility of the customer

We recommend using a trackable shipping service for your return

Non-Returnable Items The following items cannot be returned or exchanged:

Custom or personalized orders

Beauty and health products (for hygiene reasons)

Intimate apparel, underwear, and products designed to be worn directly on the skin

Sale or clearance items marked as final sale

Digital products (PDF crochet patterns)

Please verify product details, sizes, and specifications carefully before purchasing these items.

⬇️ SECTION JDIDA — Digital Products Policy

Digital Products — No Refund Policy All digital products, including PDF crochet patterns, are non-refundable.

Due to the instant and irrevocable nature of digital downloads, we are unable to accept returns or issue refunds once the file has been delivered to your email address.

Please consider the following before purchasing:

Review all product descriptions, photos, and details carefully before completing your purchase

Reach out to us at contact@baskelle.com if you have any questions about a pattern before buying

Make sure your email address is entered correctly at checkout to ensure successful delivery

Exceptions — Digital Products We understand that issues can arise. We will review refund requests for digital products only in the following cases:

The file was never delivered to your email (please check your spam folder first)

The file is corrupted or cannot be opened

You were charged multiple times for the same product

If you experience any of these issues, please contact us at contact@baskelle.com within 7 days of purchase, and we will do our best to resolve the situation promptly.

Return Processing Time After we receive your returned item, please allow 3-5 business days for inspection and processing.

Refunds Once your return is approved after inspection, we will process the refund to your original payment method. Please note:

Refunds will be issued within 3-5 business days after approval

It may take an additional 3-5 business days for your bank or credit card company to post the refund to your account

Original shipping fees are non-refundable

If you received free shipping on your order, the actual shipping cost will be deducted from your refund

Damages and Issues Please inspect your order immediately upon arrival. If you discover any defects, damages, or receive the wrong item, contact us immediately at contact@baskelle.com so we can evaluate the issue and make it right.

For damaged or defective items:

Take photos of the damage or defect

Contact us within 48 hours of delivery

We will arrange for a replacement or full refund, including return shipping costs

Exchanges If you need a different size, color, or product:

Return the original item following our standard return process

Place a new order for the item you desire

Contact us at contact@baskelle.com if you need assistance

Order Cancellation If you wish to cancel your order, please contact us at contact@baskelle.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee cancellation once the order has been processed or shipped. If cancellation is not possible, you will need to follow our standard return procedure once you receive the item.

Questions? For any questions regarding returns or refunds, please contact us at contact@baskelle.com. Our customer service team is here to assist you.